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Thousands of Texans were shocked by surprise medical bills. Their requests for help overwhelmed the state.

“It’s going to take us a while to get out of this backlog that we’re in, but we’re doing the things necessary to help more consumers,” a state official said.

Francisco Garcia arrives at Kelsey-Seybold clinic in Sugar Land to see his doctor Spencer Berthelsen for annual physical. Sept. 22, 2011.
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