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Coronavirus in Texas

Clogged phone lines and ethical dilemmas: Texas health providers scramble to roll out vaccine with little state guidance

More than 8 million Texans qualify to receive COVID-19 vaccines, but fewer than 2 million doses have shipped. Providers are facing clogged phone lines, crashing websites and tough decisions about who will get the first shots.

Jeffrey Warnken, R.Ph., right, and his wife Sandra Warnken R.Ph. organize vaccine paperwork at 38th St. Pharmacy in Austin on Jan. 7, 2021.
Empty Moderna COVID-19 vaccine containers stored in the box they were delivered in at 38th St. Pharmacy in Austin on Jan. 7, 2021.

Overwhelmed by 1B

Peggy Duncan, 77, center, stands with her daughter Lori McCormick and other Tarrant County residents as they wait to receive a COVID-19 vaccine at the Esports Stadium in Arlington on Jan. 05, 2021.
Rows of cars at the Rio Grande Valley Livestock Show Grounds line up early in the morning for the COVID-19 vaccine on Jan. 5, 2020.

"We made our best guess"

Syringes for the COVID-19 vaccine at Doctors Hospital at Renaissance in Edinburg on Dec. 19, 2020.

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Health care State government Department of State Health Services