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To fight huge drop in bus riders, North Texas transit agency faces hard choices about who gets service

The new bus layout coming in 2022 might bring more service to high-demand areas, but it could also modify routes that serve people at their doorsteps.

A Dart bus lies idle at a stop near Westmoreland Station in Dallas on Feb. 2, 2020.
Dallas resident Hiireen Jones talks on the phone on a DART bus en route to Irving on Feb. 4, 2020.

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