Job Opening: Loyalty Program Manager

The Texas Tribune is hiring!

The Texas Tribune is hiring a Loyalty Program Manager to oversee our donor/subscriber engagement and retention efforts.

Members donating up to $999 per year and premium newsletter subscribers represent two of The Texas Tribune’s most loyal audiences: civically engaged Texans who share a passion in our mission, and political professionals who rely on our insider coverage.

The Loyalty Program Manager will work to reward our most loyal readers with exclusive experiences that increase donor/subscriber retention. The key to success in this role will be channeling marketing and product skills in support of our mission — reminding Texas Tribune loyalists about the critical part they play in making our work possible, and incentivizing these individuals to become evangelists of our mission.

As the Loyalty Program Manager, you will:

  • Execute ongoing member/subscriber loyalty campaign messaging (including email, website and social copy and collateral)
  • Administer benefits and premiums, developing exclusive perks and experiences across Texas in coordination with our audience, events, corporate, development and partnership teams
  • Develop exclusive channels for member/subscriber engagement, which may include online forums, message groups and virtual conferencing
  • Develop a member/subscriber referral and rewards program
  • Ensure prompt and professional customer service (in person and online)
  • Maintain member/subscriber records within our CRM
  • Meet quarterly and annual retention goals

The ideal candidate will have:

  • A positive, self-start attitude and ability to collaborate across departments
  • Impeccable customer service and the confidence to lead a community/crowd
  • Proficiency in email and social media marketing (paid and organic), preferably retention/loyalty marketing
  • Experience in event planning and/or marketing
  • Proficiency in CRM software (SalesForce, Raiser’s Edge, BlackBox)
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent experience
  • Analytics experience preferred (MS Excel, SalesForce, Google Analytics)

This position reports the Chief Audience Officer.

About The Texas Tribune

The Texas Tribune is a nonprofit newsroom based in Austin, Texas, dedicated to engaging and informing Texans on politics and policy news. We are read by more than 1.5 million people every month and have more journalists covering state government than any newsroom in the country. In addition, our events team hosts more than 50 free conversations between the public and elected officials across the state every year.

We’re a "grown-up startup,” meaning we all wear many hats, but we’re also big fans of getting enough sleep. We believe our office is a pretty great place to work, and we're proud of the job we've done helping to make Texas politics transparent and accessible to the world at large. The Texas Tribune is committed to cultivating a diverse and inclusive workplace and encourages people of all backgrounds to apply.

Benefits: downtown office with parking; medical, vision and dental insurance; a cell phone stipend; 20 days of paid time off; up to 12 weeks of paid family leave plus four weeks of additional job protection; 401(k) matching; support for professional training and attending industry conferences.

Application deadline: Interested candidates should apply here by July 20, 2018.