Why can I not access the festival shopping cart with my Texas Tribune login information?
The Texas Tribune website and The Texas Tribune Festival have different logins. You cannot use your Texas Tribune member login info to access your Texas Tribune shopping cart to register. To create a shopping cart account, click on Create Account in the upper right-hand corner of the Shopping Cart page.
Why does my credit card statement/invoice show SXSW as the payee?
Shouldn't it show The Texas Tribune Festival?
Housing, registration and other event-related services for The Texas Tribune Festival are provided by SXSW, Inc. Your payment will be received by SXSW and reflect as such on your credit card statement. Please email TribuneFestReg@sxsw.com with any questions.
I just found out I can't attend, and I have a really good reason. Can I get a refund?
Registrations are nonrefundable, but they can be transferred to a third party for a nonrefundable fee of $25 if you cannot attend this year. To transfer a registration, please fill out The Texas Tribune Festival 2011 Transfer Form and email it to TribuneFestReg@sxsw.com or fax to 512-452-4775. There is no deadline for a registration transfer.
What are The Texas Tribune’s (and its registration processor, SXSW, Inc.’s) refund policies?
The Texas Tribune and SXSW, Inc. at their sole discretion may cancel or refuse registrations/applications/purchases from any individual or company at any time. By clicking on the Finish Transaction button or authorizing payment for Texas Tribune Festival 2011 in any form, the payer agrees to the following policies:
What's the easiest way to register for The Texas Tribune Festival?
The quickest and easiest way is to register online and pay by credit card. You will also be able to book hotel accommodations through the housing department after registering. If you must pay by check, the form is available here. To pay by wire transfer, you must be a publicly held international corporation, government or state agency, or educational institution. Please fill out a registration form and return it to the SXSW offices by mail or email. Due to long transaction times, SXSW will no longer be accepting wire transfers after Sept. 9. You can obtain transfer details by emailing TribuneFestReg@sxsw.com. You may also register on site at the AT&T Executive Education and Conference Center.
How will I know that my registration form and payment were received?
After you register online, you can expect a confirmation email within 24 hours. The confirmation is sent by email to the address provided on the registration form and will show that we have received your payment and will include a receipt.
To whom do I make my check payable?
Checks should be made out to SXSW, Inc. with the invoice number(s) noted on the memo line. They should be mailed to: SXSW, Inc. P.O. Box 685289 Austin, TX 78768
When should I arrive in Austin?
Check The Texas Tribune Festival’s website for scheduling updates and to sign up for regular email alerts with programming information. We will release the full festival schedule closer to the date of the event. The Registration Desk will be open from 5 p.m. to 8 p.m. on Friday, Sept. 23, and the first keynote will begin on Saturday morning at 9 a.m. See FAQ No. 9 for a full list of registration hours.
What are the exclusive breakfast events?
When you register, you will have the chance to purchase a ticket to the small breakfast events taking place at the AT&T Executive Education and Conference Center before the morning keynotes. To attend one of these events, you must purchase a ticket in addition to your festival registration. There will be one breakfast on each day for each program track: Energy & Environment, Race & Immigration, Public & Higher Education, Health & Human Services. A speaker from each of these tracks will host an intimate discussion with the group. A buffet breakfast will be provided. Only 20 tickets will be sold to each breakfast for $50 each.
What time does The Texas Tribune Festival Registration Desk open so I can pick up my badge?
Registration is open:
Where do I pick up my badge?
You can pick up your badge at the AT&T Executive Education and Conference Center (1900 University Ave., on the University of Texas campus at MLK Boulevard and Lavaca Street) when the Registration Desk is open.
What do I need to bring to pick up my Texas Tribune Festival badge?
To receive your Texas Tribune Festival 2011 badge, you will be asked to present a government-issued ID. While in line, keep an eye out for directional signs to ensure you're in the correct line and to guide you on your way to the registration area.
Now that I’m registered, how can I find out who is presenting?
We will make the schedule available closer to the date of the festival. Keep checking the official Texas Tribune Festival website for the latest information. Still have questions regarding the program? Email email@example.com.
I just found out that I can only stay for part of The Texas Tribune Festival. Can I transfer my issued badge?
No, once a badge has been issued to you, we cannot reissue the badge to a different person.
I am a student. How can I obtain the student discount for The Texas Tribune Festival?
You can obtain the $50 student discount by emailing proof of enrollment (a letter from your admissions or registrars office, confirming enrollment) to firstname.lastname@example.org or by faxing proof of enrollment to 512-452-4775. Please provide your name, the name of your educational institution and email address. After receiving proof of enrollment, the registration coordinators will email you a coupon code to redeem online. Any questions can be directed to email@example.com.
How do I obtain my Texas Tribune membership discount?
You can obtain your Texas Tribune membership discount by emailing firstname.lastname@example.org.
Still have questions? You can reach us directly at the following addresses: