For Martha Blaine, the 10 Affordable Care Act "navigators" who meet clients daily on behalf of the Community Council of Greater Dallas blend in with the rest of her staff.
“They are all employees,” said Blaine, the organization’s executive director. “So they have to undergo all of the same rules, regulations ... and standard operating procedures.”
The Community Council is one of several Texas organizations awarded a combined $11 million from the federal government to hire and train so-called navigators to help the uninsured seek insurance in the new online marketplace, which has been riddled with technical problems.
But these ...