Report: Electric Deregulation Drives Complaints

Texans are growing more satisfied with their electricity providers, but they are griping far more than they did before the state deregulated its power market, according to a report released Monday.

The Texas Coalition for Affordable Power, a group of cities and other local governments, analyzed 16 years of consumer complaints filed with the state’s Public Utility Commission. The complaints — which cover a range of issues including those related to billing, service and meters — have dwindled in each of the past four years. That trend may indicate that Texans are getting used to a new electricity market with more ...

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