In October 2001, Marcos Guerra’s wife and three daughters laid him to rest at the cemetery in San Benito where members of his family had been buried for three decades. Almost four years later, they were at the graveyard again, burying him a second time.

The cemetery had moved Guerra’s body without the family’s permission, and when the Guerras discovered that, they exhumed his remains to see whether he was really buried where the company said he was.

Now, the family’s legal battle with one of the largest funeral-services providers in North America, which has a ...

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