IBM Fires Back at DIR

An IBM official has penned a strongly-worded reply to the state's claims that the IT powerhouse has failed to meet its contractual obligations.

Responding to the Department of Information Resources' announcement this week that the agency would re-bid Texas' massive data consolidation contract, company vice president Cynthia McLean accused the agency of "inaccuracies," and said that the problems have been on the state's end, and not IBM's. 

"IBM has repeatedly and consistently gone above and beyond its contractual responsibilities in an effort to overcome DIR's failures to perform its own obligations," McLean wrote. "... The state has rejected without meaningful discussion every attempt by IBM to discuss viable options to advance services delivery to the state."

Among the problems the state has accused IBM of:

  • Failing to properly perform computer back-ups, resulting in data loss
  • Not providing qualified staff to perform services, causing severe backlogs
  • Failing to transfer all 27 agencies into "consolidated data centers" — only five have been completed

Here's the latest letter:

 

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